Refund policy

At DinoBoo, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

 

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

 

To be eligible for a return, your item must:

  • Be unworn and unused
  • Include all original tags
  • Be returned in its original packaging
  • Include proof of purchase or your order number

 

How to Start a Return

To request a return, please contact us at:

Email: hello@dinoboo.shop

 

Please include:

  • Your order number
  • The reason for your return
  • Photos (if the item is damaged or incorrect)

Once your return request is approved, we'll provide detailed return instructions.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

 

Return Shipping

If the return is approved because:

  • You received the wrong item
  • Your item arrived damaged
  • Your item has a manufacturing defect

DinoBoo will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping unless otherwise stated.

 

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • A damaged product
  • A defective item
  • The wrong item
  • An incomplete order

Please contact us within 7 days of delivery.

We'll work quickly to resolve the issue through a replacement, exchange, or refund whenever appropriate.

 

Exchanges

Need a different size or color?

The quickest solution is to return the original item (once approved) and place a new order for the replacement item.

 

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Personalized or custom-made items
  • Gift cards
  • Final sale or clearance items

If you're unsure whether your purchase is eligible for return, please contact us before sending it back.

 

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved.

 

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are typically processed within 5 - 10 business days.
  • Depending on your bank or PayPal, it may take additional time for the funds to appear in your account.

 

If more than 15 business days have passed since your refund was approved, please contact us at:

hello@dinoboo.shop

 

European Union Customers

For orders delivered within the European Union, customers have the right to cancel or return their purchase within 14 days of receiving the order, in accordance with applicable consumer protection laws.

Returned items must remain unused, unworn, and in their original packaging with all tags attached.

 

Need Help?

Our customer support team is always happy to assist.

DinoBoo

Website: https://dinoboo.shop

Email: hello@dinoboo.shop

Response Time: Within 24 business hours